Freight & Returns
We strive to bring our customers the best freight options possible & are constantly reviewing pricing and the quality of deliveries of all our orders.
Please contact us with any freight questions you have.
Last updated 10 August 2021
Freight is charged by weight & location. Rural Delivery Charges* are as prescribed per PBT Courier/ PBT Transport and can be found here.
Note - There are no courier pick-ups on weekends & any order after 1:30pm on a Friday might not get picked up until the following Monday although we always try to get any order out the same day.
Click onto the Shopping Cart icon once an item has been added to it and go to 'Estimate Shipping & Taxes' to see how much the freight charge will be.
If you do live in a Rural Delivery Area, included 'RD' as your Postcode.
From time to time there may be Special Offers that will automatically give you a free, or discounted freight option if available once the Special Offer criteria has been met (e.g. buy 5 and get free Freight, or spend $350+ and get Free Freight)
REGION 1 - 0-25 Kg = $7.50
REGION 2 - 0-3 Kg = $6.50 , 3-15 Kg = $11.75
REGION 3 - 0-3 Kg = $6.50 , 3-6 Kg = $11.50 , 6-11 Kg = $15.50
REGION 4 - 0-3 Kg = $8.40 , 3-6 Kg = $14.75 , 6-11 Kg = $21.70
RURAL DELIVER ADDRESSES* - Add a further $9.17 per parcel.
AREAS OUTSIDE MAINLAND NEW ZEALAND -
WAIHEKE ISLAND ADDRESSES - contact us directly for freight enquiries.
STEWART ISLAND ADDRESSES - add an additional $9.17 per parcel - contact us directly for inquiries.
CHATHAM ISLANDS - We do not deliver to the Chatham Islands
**All prices listed above are GST inclusive and as of August 8th, 2021 - subject to change.
Cancellation & Refunds
The following rules apply to cancellation of your order:
If you have ordered Goods, but not received them, you may cancel your order without giving a reason at any time providing the order has not been dispatched. You will have no obligation and we will return your money.
If you have ordered Goods, and received them, you may cancel your order at any time within 7 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within 14 days of you receiving the ordered Goods.
We will return your money subject to the following condition:
- we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
The option to cancel your order is not available:
- if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
In any of the above scenarios, we will return your money within 14 days.
Nothing in these terms and conditions restricts, modifies or excludes any applicable statutory consumer rights.